return policy
Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.
1. Returns
- Items may be returned within [number] days of purchase if they are unused, in original packaging, and accompanied by a valid proof of purchase.
- Certain items such as digital products, downloadable content, or personalized items may not be eligible for return.
2. Exchanges
- Exchanges are available for defective or damaged items only.
- If you receive a defective product, please notify us within [number] days of delivery with supporting photos or evidence.
- Once your exchange is approved, we will ship a replacement item at no additional cost.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [number] business days, and the credit will automatically be applied to your original payment method.
- Shipping fees and taxes are non-refundable unless the return is due to an error on our part.
4. Late or Missing Refunds
- If you haven’t received your refund after the stated period, please check with your bank or credit card company.
5. Shipping Returns
- Customers are responsible for paying return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.